Privacy Policy
Privacy Policy
Privacy Policy
Last Updated: August 18, 2026
Hey Hey Vacay Travel Consultants (“Hey Hey Vacay,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://heyheyvacay.com, communicate with us, request information or travel quotes, book or manage travel through us, receive email or SMS/text communications from us, or otherwise use our travel planning and related services (collectively, the “Services”).
By using our Services, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
The information we collect depends on how you interact with us and the travel services you request.
Information You Provide to Us
We may collect information such as:
Name
Mailing or billing address
Email address
Telephone number
Date of birth
Traveler information and preferences
Travel dates, destinations, itineraries, and booking details
Loyalty or frequent traveler program information
Emergency contact information
Payment and transaction information
Communications you send to us
Information about other travelers that you provide when arranging travel on their behalf
Sensitive Personal Information
Certain travel arrangements may require us to collect sensitive personal information, including:
Passport information
Passport copies or images
Driver’s license or other government-issued identification
Known Traveler Number, Redress Control Number, or similar travel identifiers
Citizenship or nationality information
Date of birth and gender when required by a travel provider or government authority
Payment information
Accessibility, dietary, medical, or other special-assistance information that you voluntarily provide when necessary to arrange requested travel services
We request sensitive information only when reasonably necessary to provide travel services or satisfy requirements imposed by travel suppliers, transportation providers, insurers, or governmental authorities.
When you provide personal information about another traveler, you represent that you are authorized to provide that information to us for purposes of arranging or managing the requested travel.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of access
General geographic information derived from your IP address
Website usage and interaction information
This information may be collected through cookies, analytics technologies, server logs, and similar technologies.
2. How We Use Personal Information
We may use personal information to:
Research, plan, quote, book, and manage travel arrangements
Make reservations with airlines, cruise lines, hotels, resorts, tour operators, transportation companies, and other travel suppliers
Process payments and transactions
Communicate confirmations, itineraries, travel documents, reminders, schedule changes, and other travel-related information
Provide customer service and respond to questions
Communicate with travel suppliers on your behalf
Assist with travel disruptions, cancellations, refunds, insurance claims, or other servicing needs
Provide requested accessibility or special travel arrangements
Maintain customer and booking records
Improve our website, services, and customer experience
Protect against fraud, misuse, security incidents, or other unlawful activity
Comply with applicable laws, regulations, legal processes, and governmental requirements
Send newsletters, travel information, promotions, and special offers when permitted by applicable law and your communication preferences
We may also use information for other purposes disclosed to you at the time it is collected or with your consent.
3. How We Disclose Personal Information
Because we are a travel agency, providing travel services necessarily requires us to disclose certain traveler information to third parties.
We may disclose personal information to:
Travel Suppliers
This may include airlines, cruise lines, hotels, resorts, tour operators, vacation package providers, rental car companies, rail operators, excursion providers, destination management companies, transfer companies, travel insurance providers, and other suppliers necessary to fulfill your travel arrangements.
These companies operate under their own privacy policies and data-handling practices.
Service Providers
We may use third-party companies that provide services such as:
Reservation and travel management systems
Customer relationship management systems
Payment processing
Email and SMS communications
Website hosting
Analytics
Information technology and security
Accounting and business administration
These providers may process personal information on our behalf in connection with the services they provide.
Government and Regulatory Authorities
Traveler information may be provided to government agencies, border authorities, customs and immigration authorities, airport security authorities, law enforcement, or other governmental entities when required for travel or by law.
Legal and Safety Purposes
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law, regulation, subpoena, court order, or legal process
Protect our rights or property
Prevent fraud or unlawful activity
Protect the safety of our clients, employees, business partners, or others
Business Transactions
If Hey Hey Vacay Travel Consultants is involved in a merger, acquisition, sale, restructuring, or transfer of some or all of its business or assets, personal information may be transferred as part of that transaction, subject to applicable law.
4. Sale and Sharing of Personal Information
Hey Hey Vacay Travel Consultants does not sell personal information for monetary compensation.
We do not sell passport information, government identification information, payment information, or other sensitive traveler information.
Certain website technologies, analytics providers, advertising services, or social media integrations, if used on our website, may receive information about website activity. Depending on applicable state law, some of these activities may be considered “sharing,” “targeted advertising,” or a “sale” even when no money is exchanged.
Where required by applicable law, we will provide appropriate methods for consumers to exercise applicable opt-out rights.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
Operate and secure the website
Remember preferences
Understand website usage
Measure website performance
Improve our content and services
Support advertising or marketing activities, where applicable
You may be able to control cookies through your browser settings or through cookie controls provided on our website.
Disabling certain cookies may affect the functionality of the website.
6. Email Communications
We may use your email address to send information concerning your travel arrangements, including confirmations, documents, reminders, updates, and service-related communications.
Where permitted, we may also send newsletters, destination information, promotions, or other marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe instructions included in the message or by contacting us.
Opting out of marketing communications will not prevent us from sending transactional or service-related communications that are necessary to manage travel you have requested or booked.
7. SMS/Text Messaging
If you affirmatively opt in to receive SMS/text messages from Hey Hey Vacay Travel Consultants, we may send messages consistent with the consent you provided.
Messages may include:
Travel confirmations
Booking and itinerary updates
Travel reminders
Schedule or service notifications
Customer service communications
Promotional messages and special offers, if you have consented to receive marketing messages
Consent to receive marketing text messages is not a condition of purchasing travel services from us.
Message frequency may vary. Message and data rates may apply depending on your wireless carrier and service plan.
You may opt out of SMS communications at any time by replying STOP to a message. You may also contact us at info@heyheyvacay.com.
After opting out, you may receive a final confirmation message acknowledging your request. Opting out of marketing text messages does not prevent us from communicating with you through other permitted methods regarding travel services you have requested.
Wireless carriers are not responsible for delayed or undelivered messages.
We do not sell or share mobile telephone numbers or SMS opt-in consent information with third parties for their own independent SMS marketing purposes.
8. Payment Information
Payment information may be collected or processed by us or by third-party payment processors and travel suppliers as necessary to complete travel transactions.
We seek to limit the storage of complete payment card information and use payment-processing systems and travel supplier systems designed for processing travel transactions.
Payment processors and travel suppliers may maintain information according to their own privacy policies, security standards, and legal obligations.
9. Passport and Identification Information
Passport and government identification information is particularly sensitive.
We collect or process this information only when reasonably necessary for travel planning, reservations, ticketing, insurance, regulatory requirements, or other services requested by you.
We may disclose this information to travel suppliers, booking platforms, governmental authorities, or service providers when necessary to complete your travel arrangements.
We do not use passport or government identification information for advertising or unrelated marketing purposes.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Access to sensitive traveler information is limited to individuals and service providers who reasonably need access to perform travel-related or business functions.
However, no method of transmitting information over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
We encourage clients not to send passports, payment card information, or other highly sensitive information through unsecured communication methods when a secure method is available.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing and servicing travel arrangements
Maintaining appropriate business and transaction records
Resolving disputes or customer service matters
Meeting accounting, tax, insurance, fraud-prevention, contractual, and legal obligations
Retention periods vary depending on the type of information, the nature of the travel transaction, supplier requirements, and applicable law.
When sensitive personal information is no longer reasonably necessary, we take reasonable steps to delete, destroy, anonymize, or otherwise securely dispose of it, subject to applicable retention requirements.
12. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights concerning your personal information, which may include the right to:
Request information about personal information we maintain about you
Access certain personal information
Correct inaccurate personal information
Request deletion of certain personal information
Obtain a portable copy of certain personal information
Opt out of certain uses or disclosures of personal information
Limit certain uses of sensitive personal information
Withdraw consent where processing is based on consent
Appeal certain decisions concerning a privacy request
Exercise applicable privacy rights without unlawful discrimination
These rights are subject to applicable law and may contain exceptions. For example, we may need to retain information required to service existing travel arrangements, complete transactions, maintain legally required records, prevent fraud, or comply with legal obligations.
To submit a privacy request, contact us at info@heyheyvacay.com.
We may need to verify your identity before completing certain requests. An authorized agent may submit a request on your behalf where permitted by applicable law, subject to appropriate verification.
13. Children’s Privacy
Our Services are intended primarily for adults arranging travel.
We may receive personal information concerning children when a parent, legal guardian, or authorized adult provides that information for purposes of arranging family or group travel.
We do not knowingly collect personal information directly from children for marketing purposes.
Parents or guardians who have questions concerning information about a minor traveler may contact us using the information below.
14. Third-Party Websites and Services
Our website, emails, itineraries, or other communications may contain links to websites or services operated by airlines, hotels, cruise lines, tour operators, travel insurers, social media platforms, or other third parties.
We are not responsible for the privacy, security, or data practices of third-party websites or services. We encourage you to review the privacy policies of those organizations before providing personal information.
15. International Travel and Data Transfers
Travel arrangements frequently involve companies and governmental authorities located outside the United States.
When you request international travel services, your personal information may be transmitted to and processed by airlines, hotels, cruise lines, tour operators, governmental authorities, and other organizations in other countries.
Privacy and data protection laws in those countries may differ from those in your state or country of residence.
We disclose information internationally when reasonably necessary to provide the travel services you request or otherwise as permitted by applicable law.
16. Do Not Track and Privacy Preference Signals
Some browsers and devices provide “Do Not Track” or other privacy preference signals.
Because standards and legal requirements concerning these technologies continue to evolve, our response to such signals may vary based on the technology involved and applicable law.
Where applicable law requires recognition of a legally valid universal opt-out or privacy preference signal, we will process such signals as required.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through our website or other appropriate means.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact:
Hey Hey Vacay Travel Consultants
224801 West Lakeshore Drive
Wausau, WI 54401
Email: info@heyheyvacay.com
Phone: 715-298-4041
Website: https://heyheyvacay.com